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Office Policies

We are open to serve you, answer patient questions, or schedule an appointment during the following hours: Monday-Friday: 7:45 AM – 5:00 PM. Aesthetician services are available during the evenings and on Saturday and Sunday: 9:00 AM – 2:00 PM.

Our Mission

Our goal at Alta Vista Dermatology is to provide the highest quality dermatological skin care to each individual patient in a welcoming, professional atmosphere. Patients of all ages visit our Highlands Ranch practice for general, cosmetic, and surgical dermatologic care. Patient care is focused on the prevention and treatment of a wide range of skin conditions using proven, innovative therapies. All procedures are performed or supervised by a board-certified dermatologist.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment or you will be charged a $50 no show fee. We are aware that unforeseen events happen, and sometimes the result is a missed appointment. These can be discussed on an individual basis with our practice manager.

Learn more about appointment information.

Insurance

Our office is committed to helping you maximize your insurance benefits. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.

Learn more about dermatology financing.

Prescriptions

Prescriptions are written with enough refills to last until your next appointment is necessary. We understand that there are circumstances where it is difficult to make an office appointment, so refill requests in the interim may be processed by calling our office. For adequate care, and to monitor progress, we do not refill prescriptions older than six months.